Frequently Asked Questions
Find answers to your questions about the world of Lanvin, from our heritage collections to shipping and returns.
How can I track my Lanvin order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your shipment's progress in real-time.
What is your return policy for online purchases?
Lanvin offers a 14-day return window from the date of delivery. Items must be returned in their original condition, unworn, unwashed, and with all security tags and packaging intact.
Which payment methods do you accept?
We accept major credit cards including Visa, Mastercard, and American Express. Additionally, we offer digital payment options such as PayPal and Apple Pay for a seamless checkout experience.
How do I know which size to choose?
A detailed size guide is available on every product page to help you find the perfect fit. Please note that Lanvin typically follows European sizing; if you are between sizes, we recommend contacting our concierge for styling advice.
Do you offer international shipping?
Yes, Lanvin ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and will be calculated at checkout.
Are your products authentic?
All products sold on the official Lanvin website are guaranteed to be 100% authentic. Each item is crafted with the highest standards of French luxury and quality control.